Privacy Policy

Introduction and Scope of Policy

This Privacy Policy describes how Montgomery Roofing Contractor collects, uses, protects, and discloses personal information obtained from visitors and prospective clients who interact with our website (montgomeryroofingcontractor.com), request roofing consultations, telephone our dispatch desk, or submit inquiries through our online estimate forms.

We are committed to maintaining the confidentiality and integrity of your personal information. By using our website or providing information to our field dispatch team, you consent to the data practices described in this statement.

Information We Collect

When you visit our website or communicate with our roofing dispatch desk, we may collect two primary categories of information: personally identifiable information that you voluntarily provide, and technical browsing information gathered automatically through standard web server logs.

Voluntarily Provided Personal Data

You may voluntarily submit personal contact details when requesting an on-site roof inspection, asking for a written estimate, reporting storm damage, or scheduling roof repairs. This information may include:

• Your full name
• Primary telephone number and alternative contact numbers
• Email address
• Property street address, city, state, and zip code
• Details regarding your roofing system, structural age, leak symptoms, and repair history
• Insurance carrier and claim reference numbers when you request storm assessment documentation assistance

Automatically Collected Technical Data

When you navigate our website, our static hosting servers and analytics tools may record non-personally identifiable technical information, including your IP address, browser type, operating system version, referring URL, pages viewed, time spent per page, and access timestamps. This technical data is evaluated in aggregate solely to improve site performance, enhance mobile usability, and ensure server security.

How We Use Your Information

We utilize the personal information you supply exclusively for legitimate business purposes connected with fulfilling your roofing service inquiries. Specifically, we use your data to:

1. Process incoming service inquiries and coordinate field appointments for roof inspections and diagnostics.
2. Enable direct telephone communication between our dispatch coordinators, roofing estimators, and your property representative.
3. Prepare and deliver comprehensive written project estimates, material specifications, and warranty paperwork.
4. Coordinate emergency tarping and temporary leak containment following severe wind or hail events.
5. Provide post-installation follow-up, warranty documentation, and customer support.

We do not sell, rent, trade, or lease our customer lists, telephone numbers, or email addresses to commercial third parties for unsolicited marketing campaigns.

Information Sharing and Third-Party Disclosures

We share personal information with outside entities only under specific, transparent circumstances required to complete your roofing service:

• Field Service Technicians and Crews: Information necessary to access your property and perform roof inspections or installations.
• Building Departments and Municipal Permitting Authorities: Project specifications and property addresses required to obtain legal building permits in the City of Montgomery, Autauga County, Elmore County, and surrounding local jurisdictions.
• Technology Service Providers: Secure cloud infrastructure partners, lead routing software providers, and telecommunications carriers that host our digital communications and forms.
• Legal and Regulatory Compliance: Disclosures required by law, subpoena, or valid court order, or to protect the vital safety and property rights of our team and the public.

Data Security Measures

We maintain industry-standard physical, electronic, and procedural safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. All form transmissions over our website utilize Transport Layer Security (TLS/HTTPS) encryption. However, please be advised that no method of electronic storage or transmission over the public internet is completely impenetrable.

Cookies and Tracking Technologies

Our website is engineered with static architecture to maximize performance and respect user privacy. We do not utilize intrusive tracking cookies or invasive cross-site behavioral advertising pixels. Standard functional cookies may be utilized by server infrastructure to manage session routing and form submission integrity.

Children's Online Privacy

Our website and roofing services are directed exclusively to adult property owners, commercial facility managers, and authorized home decision-makers aged 18 and older. We do not knowingly solicit or collect personal information from children under the age of 13.

Your Privacy Rights and Inquiries

You have the right to request access to, correction of, or deletion of any personal contact data you have submitted to our team. To exercise these rights, or to submit questions regarding this Privacy Policy, please contact our dispatch desk at (334) 366-3298 or write to us at dispatch@montgomeryroofingcontractor.com.